Customer Support Representative ...
Sheraton, Cairo
Customer Support Representative (Real Estate)
Sheraton, CairoPosted 1 day ago9Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Resolving individual customer issues, identifying improvements, detecting customer experience gaps, and reporting them
- Responding to customer questions and inquiries to provide the information they need
- Delivering high-quality service that fully addresses customer needs and enhances overall customer satisfaction
- Conducting research and staying informed about the latest company updates and services, while regularly reviewing organizational policies
- Assessing the customer experience, documenting observations, and submitting regular reports to management
- Administering customer surveys to gain insights into their opinions and feedback regarding the products or services provided
- Providing prompt responses to customers, demonstrating empathy, understanding their concerns, and offering the necessary support and guidance
- Effectively managing time by allocating suitable time for each customer according to their individual needs and requirements
Job Requirements
- Bachelor's of Business Administration or any relevant field
- 3+ years of experience in the same role, preferably in real estate/development company
- Excellent communication, presentation & Interpersonal skills
