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Job Description
- Serve as the primary point of contact for client inquiries via phone, email, and chat.
- Provide knowledgeable support regarding real estate transactions, listings, contracts, and processes.
- Coordinate with internal departments (sales, legal, finance) to resolve client concerns efficiently.
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Follow up on client requests and ensure timely resolution of issues.
- Contribute to the development of customer care procedures and service improvements.
- Assist in onboarding new clients, explaining services, and providing guidance through the client journey.
- Handle customer complaints with professionalism and escalate issues when necessary.
Job Requirements
- Bachelor's Degree.
- Minimum 3 years of experience in a Customer Service or client-facing role within the Real Estate Industry.
- Presentable and professional appearance.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, a tactful and patient demeanor.
- Strong understanding of real estate terminology, processes and client expectations.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High attention to detail and a proactive approach to problem-solving.
- Customer-first attitude with a passion for delivering exceptional service.
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