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Job Description
- Handle all incoming customer inquiries in-person regarding real estate properties.
- Provide detailed information on available units, prices, payment plans, and project features.
- Coordinate property viewings and site visits for potential clients.
- Maintain updated knowledge of all real estate projects and availability.
- Resolve customer complaints or issues promptly and professionally.
- Maintain and update customer records in CRM systems.
- Assist in the sales process by following up on leads and supporting sales agents when needed.
- Prepare and send necessary documentation such as quotations, booking forms, and contracts.
- Work closely with sales, marketing, and after-sales teams to ensure a seamless customer journey.
- Support the administration of reservations, down payments, and related follow-up processes.
- Provide feedback from customers to relevant departments to improve service quality.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field.
- 2+ years of experience in a customer service or sales support role in the real estate industry.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience using CRM systems is an advantage.
- Fluency in Arabic is required; English is a plus.
- Professional appearance and demeanor.
