Job Description
About the Role
We are seeking a dynamic and results-driven Sales & CS Senior Agent to join our Arabic-speaking project team in Nasr City. In this role, you will be responsible for managing a portfolio of client accounts, driving sales growth, and ensuring high-quality customer service throughout the sales and collection processes. You will play a crucial role in maintaining strong relationships with clients, resolving issues, and ensuring payment collection. This is an exciting opportunity to take your sales and customer service career to the next level within a supportive and collaborative environment.

Key Responsibilities

• Manage a portfolio of key clients, nurturing relationships to achieve long-term success.
• Conduct outbound and inbound sales calls in Arabic, identifying client needs and presenting tailored solutions.
• Manage the full sales cycle from lead generation, proposal development, negotiation, to deal closure.
• Follow up on outstanding invoices and ensure prompt payment collections in coordination with the finance team.
• Provide exceptional customer service and support to resolve client inquiries or concerns, maintaining high client satisfaction levels.
• Track and document sales activities, pipeline status, and customer interactions in CRM systems.
• Collaborate with internal departments, including operations and finance, to ensure smooth and efficient service delivery.
• Analyze market trends and competitor activities to identify new business opportunities and improve performance.
• Prepare and deliver regular sales performance reports and forecasts to management.
• Contribute to a positive team environment by sharing best practices and supporting colleagues as needed.