Client Interaction & Relationship Management:

• Serve as the primary point of contact for high-value clients, addressing inquiries related to property listings, transactions, contracts, and post-sale services.
• Resolve escalated customer complaints promptly and professionally.
• Conduct follow-ups to ensure client satisfaction and build long-term relationships.
• Provide expert guidance on real estate processes (e.g., financing, legal requirements, property inspections).
• Operational Excellence:
• Manage and update client databases (CRM systems) with accurate transaction records and communication logs.
• Coordinate with real estate agents, brokers, and legal teams to ensure timely execution of agreements and documentation.
• Monitor property listings and update clients on new opportunities or changes.
• Process lease agreements, sales contracts, and payment schedules.