Customer Success Team Leader

Vapulus - New Cairo, Cairo

69
Applicants for
1 open position
11
Viewed
1
In Consideration
67
Not Selected
Experience Needed:
More than 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, overtime
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Distributing duties and tasks to his team members, monitoring their performance and setting priority tasks.
  • Create appropriate daily tasks for the work team to ensure their efficiency and monitor employees to ensure that they do not waste hours of work.
  • Advising staff on how to handle difficult and complex situations.
  • Accountable for coaching and training new department members with appropriate skills and product knowledge to execute the highest standard and growth.
  • Improve performance by motivation and monitoring staff continuously.
  • Ensures that all workflows are recorded on the CRM.
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Prepare daily/weekly/monthly reports for management.
  • Responsible for department goals achievement.
Job Requirements
  • Candidates with background in FinTech, Banking or payment gateways is a huge plus
  • Priority will be given to those who can join as soon as possible
  • Ability to work effectively with functional support teams to achieve aligned positions.
  • Team player with good communication skills
  • Ability to operate in a multicultural environment
  • A self-motivated person who displays initiative and creativity in problem-solving
  • A positive attitude with a proactive approach
  • Well-versed in MS Office applications.
  • Strong process orientation
  • Strong performance bias
  • Ability to create and analyze reports.
  • Must be DETAILED oriented and result-driven.
About this Company

Vapulus is the next generation mobile payment service and mobile payment provider, Vapulus gives you control over your money. You can shop online, retail, send, and receive the way you want.

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