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Senior Manager-Content-CLU

Mohandessin, Giza
Posted 3 years ago
57Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Managerial Responsibilities

  • Defines performance goals at the start of the year in discussion with director accommodation - CoE and ensures that the goals are achieved during the course of the year.
  • Provides inputs for the development of strategy of the Data Loading/Content Department in line with the CoE Division strategy, and supports in cascading the same to the department’s annual operating plan.
  • Drives the team results through effective planning, resource allocation, work allocation, monitoring and decision-making in order to achieve the Department-level KPIs.

Core Responsibilities

Data Loading and Content Operations Management

  • Oversees the end-to-end operations of loading content and contracts on the ATG systems in an efficient and effective manner.
  • Establishes standards of performance for the operation and manages teams to achieve the requisite performance standards.
  • Implements adequate workflow systems, monitoring mechanisms, and control mechanisms.

Workforce Management

  • Oversees the development of workforce plans in line with projected work load to enhance utilization of resources.
  • Ensures effective and efficient utilization of resources in order to deliver on the day-to-day operations for the Data Loading Department.

Employee Performance Enhancement

  • Identifies improvement initiatives and tools required for the Data Loading Department employees in order to increase employee productivity and enhance operational quality.
  • Ensures that any new capability requirements are identified and new business solutions are built to enhance the operational efficiencies.

Quality & Process Improvement

  • Devises process improvements to optimize the use of automated solutions in order to conserve agent capacity and deliver faster service.
  • Liaises with the Information Technology CFU, to provide inputs on technology requirements and data loading issues.
  • Oversees the implementation the quality initiatives for the Data Loading Division and ensures that the quality control measure are adhered to.
  • Ensure quality of content meet online market performance criteria

Coordination & Communication

  • Ensures timely and relevant communication of process and organizational updates to agents through structured formal and informal communication channels.
  • Ensure the communication with key stake holders internally for optimization projects (product development technical team)

People Management Responsibilities

§ Defines goals and key performance indicators for each member of the team and ensure effective implementation of the ATG performance management process.

  • Manages the team members by evaluating their performance, providing feedback on an on-going basis, identifying development needs and coaching them to ensure capability development.

Performs other responsibilities and tasks as directed by the director of accommodation - CoE in order to meet sector objectives.

Job Requirements

Qualifications

  • § Bachelor’s degree in Marketing Management, Business Administration or equivalent
  • § Master’s degree in Marketing Management / Business Administration is preferred
  • Professional Certifications Preferred
  • Years of Experience
  • A minimum of 8 years of relevant experience
  • Nature of Experience
  • § Prior experience in managing a large data loading center
  • Job Specific Skills
  • Strong knowledge and understanding of data loading processes
  • Strong understanding of the tourism / hospitality landscape in the region, contracts structure as well as online distribution content requirements
  • Sound knowledge of all ATG internal operational and business processes
  • Excellent planning skills
  • Strong focus on delivering quality services
  • Strong ability to resolve issues
  • Business Language Skills
  • Fluent written and spoken English essential
  • Fluent written and spoken Arabic essential

KEY INTERACTIONS

  • Required Level of Interaction
  • Influence – Adapts style and uses persuasion in delivering messages. Issues may be complex or audience perspectives may be divergent or information may be non-routine in nature.
  • Key Internal Interaction
  • Nature of Interaction
  • Airline / Accommodation / Packages & Other Divisions
  • For preparing product enhancement requirements with the Product teams to bring in new features to CMS
  • IT CFU
  • For coordinating with IT for data loading issues
  • For coordinating on automation processes
  • Training Team
  • For coordinating for any training and development needs of the call center agents

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JobsOperations/ManagementSenior Manager-Content-CLU