After Sales Director - Automotive

National Motors - Giza

Applicants for
1 open position
Experience Needed:
15 to 20 years
Career Level:
Job Type:
Full Time
Confidential, Medical Insurance, Social Insurance, Bonus every 6 months
1 open position
Males Only
About the Job
  • Build, lead, motivate and develop a highly successful team that achieves its objectives
  • To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets
  • To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction.
  • Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction.
  • Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after-sales service.
  • Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
  • Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary, reviewed once a year.
  • Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
  • Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers
  • Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
Job Requirements
  • Proven Management / Team Leader skills
  • Comfortable with team coaching and communications
  • Excellent customer care
  • Fluent in English
About this Company

National Motors will position itself as a modern leading company not only in Egypt but in north Africa and Middle East as well . It will ensure its customer, shareholders and business partners loyalty, satisfaction and passion through continuous improvement... (More)

Industry: Automotive
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