After Sales Director - Automotive

Full Time

National Motors -
Giza, EgyptPosted 6 years ago

186Applicants for1 open position

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Job Description

Build, lead, motivate and develop a highly successful team that achieves its objectives
To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets
To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction.
Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction.
Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after-sales service.
Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary, reviewed once a year.
Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
Assist with After Sales Business development of Service sales and marketing, handle key supplier relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers
Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.