Key account manager

Boysen Egypt -
6th of October, Giza

Key account manager

Full Time

On-site

Boysen Egypt -
6th of October, GizaPosted 2 months ago

58Applicants for1 open position

49Viewed

0In Consideration
0Not Selected

Job Details

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Job Description

Customer Relationship Management:
- Build and maintain strong, multi-level relationships within assigned key customer organizations.
- Serve as the primary point of contact for strategic, commercial, and relationship matters.
- Develop a deep understanding of the customer’s business, strategy, organization, and specific product/quality/logistical requirements.
Internal Coordination & Advocacy:
- Effectively communicate customer requirements, forecasts, and feedback internally to relevant departments (Engineering, Quality, Planning, Production, Finance).
- Act as the customer’s advocate within the company, ensuring their needs and concerns are addressed promptly and effectively.
- Collaborate closely with internal teams to coordinate activities and ensure alignment in meeting customer deliverables (quality, delivery, service levels).
Commercial Management & Growth:
- Manage commercial aspects of the relationship, including contract negotiation/management, pricing, and accounts receivable support.
- Develop and execute account plans to achieve sales targets and identify opportunities for growth (new projects, increased share) within assigned accounts.
- Lead the preparation and delivery of quotes, proposals, and customer presentations/business reviews.
Performance Monitoring & Issue Resolution:
- Monitor customer satisfaction levels and performance scorecards, proactively identifying areas for improvement.
- Coordinate the resolution of customer issues (commercial, quality, delivery) working closely with relevant internal functions.
- Provide accurate demand forecasts for assigned customers to support operational planning.
Strategic Support:
- Provide market and customer intelligence to support company strategy development.
- Support new product introduction (NPI), APQP, and PPAP processes by facilitating communication and alignment between the customer and internal teams.

Job Requirements

Qualification:

Bachelor’s degree in Business Administration, Engineering, Marketing, or a related field.

Experience:

Minimum 5-7 years of experience in key account management, technical sales, or program management within the automotive manufacturing industry (Tier 1 or Tier 2 supplier experience strongly preferred).
Proven track record of successfully managing relationships with major automotive OEMs or Tier 1 suppliers.

Knowledge:

Strong understanding of automotive industry practices, customer expectations, quality requirements (IATF 16949 awareness), and commercial processes.

Skills:

Excellent communication, presentation, negotiation, and interpersonal skills.
Ability to understand and articulate technical concepts and requirements.
Strong business acumen and strategic thinking ability.
Proven ability to coordinate complex activities across multiple functional areas.
Self-motivated, results-oriented, and customer-focused.
Proficiency with CRM software and Microsoft Office Suite.
Willingness and ability to travel to