1. Social Media Management:

• Monitor messages and comments on platforms like Facebook, Instagram, Twitter, and others, and respond to clients promptly and professionally.
• Reply to inquiries about services and forward interested leads to the sales team.
• Document customer interactions in the CRM if the lead already exists in the system.

2. Online Reputation & Network Management:

• Monitor online reviews and relevant Facebook groups.
• Organize and share relevant content through communication channels like WhatsApp and Telegram groups.
• Support positive word-of-mouth strategies through active engagement on community platforms.
• Expand the company's online presence by creating additional social media accounts for support and engagement.
• Manage the company’s groups and distribute potential leads from them to the sales team.

3. Lead Distribution:

• Collect and organize leads from all sources (website, marketing campaigns, social media) and document them regularly in one location with the department manager for easier reporting.
• Distribute leads fairly among the sales team based on their qualifications, commitment, and target achievements.
• Monitor lead quality and provide regular reports on conversion rates and statuses. Share reports with the marketing team in coordination with the manager.

4. Reporting & Performance Analysis:

• Prepare periodic reports on lead performance and quality, including the best-performing sources and conversion rates.
• Share detailed insights with the marketing team to improve campaign strategies.
• Analyze the sales team’s performance daily and weekly, and provide individual reports.
• Track sales targets and support performance improvement through data analysis and recommendations.

5. Digital Campaign Management:

• Support the optimization of advertising strategies based on lead data, sales team feedback, and performance insights.

6. Coordination with Other Teams:

• Collaborate with the sales team to ensure follow-up quality and identify improvement areas.
• Work closely with the marketing team to enhance lead targeting and customer acquisition strategies.
• Coordinate with the customer service team to address and resolve any negative feedback or reviews.