General Manager – Online Car-Care Operations (Remote – Egypt, Occasional Travel to KSA)

Royal Car Care is a mobile car-wash & detailing company with over five years in the Saudi market and five times growth during this period. We are preparing for major expansion, including a new Riyadh operation and strategic partnerships with Saudi partners.

As the **General Manager – Carwash Operations** (remote), you will lead the end‑to‑end operations of our mobile carwash fleet from Egypt, ensuring efficiency, profitability and service excellence. You will plan and execute expansion into new cities, manage teams and supervisors remotely, and occasionally travel to Saudi Arabia for site visits and partner meetings. You will be responsible for budgeting, unit economics, supplier negotiations, employee training, quality standards and customer satisfaction.

**Key responsibilities:**
• Build and lead a high‑performing operations team; assign roles, set targets and monitor performance.
• Oversee scheduling, route planning and workload balancing across seven mobile units, scaling to fourteen units within six months.
• Monitor KPIs daily (service time, revenue per unit, customer satisfaction, margins) and act on insights to improve performance.
• Collaborate with marketing and sales to design and launch promotions, loyalty programs and expansion strategies.
• Lead procurement and supplier management for equipment, chemicals and logistics.
• Develop and update SOPs and playbooks; ensure compliance with safety and service quality standards.
• Manage the budget and unit economics; prepare profit and loss reports and sensitivity analyses; drive margin improvement from 12% to 25% or higher.
• Support the development and launch of our booking website/app.
• Conduct periodic visits to Saudi Arabia to oversee operations, train staff and meet partners.
• Communicate weekly and monthly reports to the CEO and take ownership of operational decisions.