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Software Implementation Speciali...

Smartpan
Nasr City, Cairo

Software Implementation Specialist

Nasr City, CairoPosted 2 months ago
32Applicants for2 open positions
  • 32Viewed
  • 6In Consideration
  • 25Not Selected

Job Details

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Job Description

 

About the job:

  • Responsible for smooth operation on company software products.
  • Analyzes business process, Gaps, participates in designing and implementing business cycles and workflows.
  • Instructs users on the use of software products and manuals.
  • Aids customer in implementation issues and results verification.
  • Refers major software problems to development department for correction.
  • Document all issues in tracking system.
  • Setup and configuration of test environment in order to duplicate issues.
  • Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
  • Assist in the preparation of reports for customer communication.
  • Establish and maintain excellent working relationship with all customers at all times.
  • Keep up-to-date with technology and company product knowledge.
  • Lead Implementation activities at the customer site.
  • Provide training on software as required.
  • Create documentation (Support/Training) as required.

Job Requirements

  • (1-3) years experience in the same position
  • Experience with customer service 
  • Experience with training online and in-person 
  • Able to troubleshoot computer & network issues 
  • Ability to pick up new concepts easily with the initiative to learn and self-motivated
  • Basic knowledge of SQL database management systems is preferred
  • Ability to multi-task effectively
  • Good Attention to detail
  • Assertive and able to resolve client issues with tact and diplomacy
  • Excellent communication skills required: Verbally communicate clearly and fluently in English 

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JobsIT/Software DevelopmentSoftware Implementation Specialist