Software Implementation Specialist

Smartpan -
Nasr City, CairoPosted 2 years ago

36Applicants for2 open positions

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About the job:

Responsible for smooth operation on company software products.
Analyzes business process, Gaps, participates in designing and implementing business cycles and workflows.
Instructs users on the use of software products and manuals.
Aids customer in implementation issues and results verification.
Refers major software problems to development department for correction.
Document all issues in tracking system.
Setup and configuration of test environment in order to duplicate issues.
Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
Assist in the preparation of reports for customer communication.
Establish and maintain excellent working relationship with all customers at all times.
Keep up-to-date with technology and company product knowledge.
Lead Implementation activities at the customer site.
Provide training on software as required.
Create documentation (Support/Training) as required.

(1-3) years experience in the same position
Experience with customer service
Experience with training online and in-person
Able to troubleshoot computer & network issues
Ability to pick up new concepts easily with the initiative to learn and self-motivated
Basic knowledge of SQL database management systems is preferred
Ability to multi-task effectively
Good Attention to detail
Assertive and able to resolve client issues with tact and diplomacy
Excellent communication skills required: Verbally communicate clearly and fluently in English