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Job Description
- Installing, configuring, and maintaining hardware, software, and network administration systems.
- Troubleshooting IT issues, resolving system outages, and providing technical support.
- Monitoring system performance and ensuring optimal uptime for all IT resources.
- Managing IT security protocols to protect systems from potential threats and vulnerabilities.
- Assisting with data backups, disaster recovery planning, and implementation.
- Managing inventory for IT equipment and recommending necessary upgrades or replacements.
- Documenting IT policies, procedures, and troubleshooting guides for internal use.
- Conducting periodic system analysis and audits to ensure compliance with organisational IT standards.
- Collaborating with other departments to understand technology requirements and integrate new technologies.
Job Requirements
- BA Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of demonstrable experience as an IT specialist or in technical support, system analysis, network administration, or a related role.
- Proficiency in operating systems (Windows,…) and network technologies.
- Knowledge of network administration protocols, firewalls, and IT security best practices.
- Strong troubleshooting and problem-solving skills for hardware and software issues.
- Familiarity with cloud computing platforms (AWS, Microsoft Azure, Google Cloud).
- Understanding of cybersecurity principles and data protection practices.
- Excellent interpersonal and communication skills to interact with technical and non-technical stakeholders and assist users with varying technical proficiency.
- Ability to work independently or as part of a team to manage IT projects.
- Attention to detail and organizational skills to handle multiple tasks efficiently.
- Familiarity with IT help desk systems and ticketing tools.
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