Front Desk Agent

Company Description
A World of Wonder

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together.

Their experience is powered by music, wellness, art, adventure, food, learning and giving back.

Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family.

This is what Our Habitas call luxury for the soul.

Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way.

From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team in Our Habitas, Ras Abrouq, Qatar, .

As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.

Greet and welcome guests in a warm and professional manner

Perform efficient check-in and check-out procedures for guests

Respond to guest inquiries and requests promptly and courteously

Handle reservations, both in-person and over the phone

Process payments and manage cash transactions accurately
Coordinate with other departments to ensure guest needs are met
Maintain a clean and organized front desk area

Provide information about hotel services, local attractions, and events

Assist with guest complaints and work towards timely resolutions

Manage guest communications, including emails, messages, and mail

Proficiency in cash handling procedures and computerized cash register systems
Strong multitasking abilities and attention to detail

Ability to remain calm and professional in high-pressure situations
Proficient in using standard office equipment (computer, telephone, copier, fax machine)
Basic computer skills, including familiarity with property management systems
Flexibility to work various shifts, including weekends and holidays

Ability to stand for extended periods and assist with light lifting when necessary

Strong problem-solving skills and a customer-focused mindset

Collaborative team player with a positive attitude

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