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Job Description
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Coordinate customer service operations and find ways to ensure customer retention
- Manage contracts and relations with couriers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Job Requirements
- Proven experience as Head of Operations, Operations Director or similar leadership role in Ecommerce
- Knowledge of data analytics and reporting
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude
- Experience in Shopify is a must
