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Hotel Front Desk Receptionist

North Wind for Hotels
Alamein, Matruh
Posted 4 months ago
54Applicants for2 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • The Front Desk Receptionist will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.
  • This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Greet guests warmly and assist with check-in and check-out procedures.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Manage reservations, room assignments, and billing processes accurately.
  • Answer phone calls and emails, providing information about the hotel and its services.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Process payments and maintain accurate records.
  • Assist with administrative tasks as needed.


 

Job Requirements

Qualifications & Skills

  • Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Experience: Minimum 2 years of experience as a hotel receptionist.
  • Strong communication, customer service, and problem-solving skills.
  • The ability to work with a reservation software such as Opera or a PMS software is a plus.
  • Intermediate in English language

What We Offer

  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • Employee discounts on hotel stays and dining.
  • Accommodation & Catering

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