Customer Support Representative

This full-time on-site role is for a Customer Care Representative located in Alexandria, Egypt.

 The Customer Care Representative Responsibilities  will be as follows:

• Respond to customer queries, resolve customer complaints, and maintain customer satisfaction, promptly and accurately, via phone or email.
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with the relevant team.
• Assist in training junior Customer Support Representatives