Call Center Manager
Alexandria, Egypt
Call Center Manager
Alexandria, EgyptPosted 23 hours ago23Applicants for1 open position
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Job Details
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Job Description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Job Requirements
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- Higher degree in a relevant discipline
