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Remote Towing Dispatcher

Pacific Pro Tow
Cairo, Egypt
Pacific Pro Tow logo

Remote Towing Dispatcher

Cairo, Egyptposted 23 days ago
81Applicants for5 open positions
  • 55Viewed
  • 3In Consideration
  • 39Not Selected

Job Details

Experience Needed:
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Job Description

1. Inbound Call Handling

  • Answer customer calls from Ads lines promptly and professionally
  • Collect full customer and vehicle details
  • Understand job requirements and special instructions

2. Rate and Job Entry

  • Enter addresses into Google Maps
  • Calculate mileage and service rate
  • Generate job messages for invoicing

3. Outbound Sales Outreach

  • Contact local mechanics and dealerships to offer services
  • Log outreach notes and schedule follow-ups

4. Driver Coordination

  • Assign jobs using WhatsApp Business API
  • Track driver statuses: En Route, On-Scene, Completed
  • Update job status in company dispatch system

5. Customer & Driver Follow-Up

  • Send completion confirmations
  • Collect feedback, escalate issues
  • Remind drivers of upcoming jobs and instructions

Job Requirements

Preferred Experience

  • Tow dispatch, call center, or logistics experience
  • Familiarity with invoicing tools (e.g., QuickBooks, Stripe)
  • Sales outreach or business development background
  • Experience with VoIP platforms (Twilio, Aircall, OpenPhone)

What We Offer

  • Competitive USD-based salary
  • Payment via bank transfer or PayPal
  • Structured training and SOPs
  • Performance bonuses
  • Supportive team environment

Job Requirements

  • Fluent English (spoken and written)
  • Willingness to work U.S. West Coast hours (6 PM– 6 AM Cairo time)
  • Proficient with Google Sheets, Forms, and WhatsApp Business
  • Detail-oriented with accurate data entry skills
  • Comfortable using Google Maps
  • Reliable internet and quiet home workspace

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