Customer Support Representative ...
Cairo, Egypt
Customer Support Representative - Remotely
Cairo, EgyptPosted 1 month ago203Applicants for5 open positions
- 105Viewed
- 80In Consideration
- 25Not Selected
Job Details
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Job Description
- Respond to support tickets and messages via Intercom, email, or WhatsApp
- Help students and parents with questions about classes, schedules, evaluations, and attendance
- Coordinate with advisors, mentors, and other departments to resolve issues efficiently
- Process class rescheduling, student absences, and cancellations according to policy
- Handle urgent academic or technical complaints professionally and promptly
- Monitor student engagement and follow up on no-shows or attendance drops
- Guide new students in understanding the dashboard and class expectations
- Maintain proper documentation and case notes within the system
- Support cross-functional communication between students and internal teams
- Participate in regular team meetings and performance reviews
Job Requirements
- Previous experience in customer support or academic support roles (online preferred)
- Excellent communication skills in both Arabic and English (written and spoken)
- Strong problem-solving skills and emotional intelligence
- Highly responsive, organized, and able to handle multiple cases at once
- Comfortable using tools like Intercom, ClickUp, Google Workspace, and Zoom
- Familiarity with Islamic education, Quran, or Arabic learning is a plus
- Ability to work independently in a remote team environment
- Flexible schedule with availability on weekdays and occasional weekends
- Positive attitude and commitment to student satisfaction
