• Lead, supervise, and mentor the sales coordination team to ensure high performance and professional growth.
• Monitor and manage the entire sales coordination process from order receipt to delivery, ensuring accuracy and timeliness.
• Act as the key liaison between sales, operations, logistics, and finance departments to streamline processes.
• Support the sales team in preparing offers, quotations, and contracts as needed.
• Analyze and improve internal systems to enhance efficiency and customer satisfaction.
• Handle escalated client inquiries or issues in a timely and professional manner.
• Generate regular reports on sales coordination performance and propose improvements.
• Ensure the team complies with company policies, sales procedures, and documentation standards.
• Assist in setting sales targets and strategies in collaboration with the sales and management team.