Logistics Officer (Out-bound)

Job Summary:

-The Out-Bound Logistics officer is responsible for developing & managing all for supply chain out-bound processes related to local & export activities 

Duties and Responsibilities:

• -Manage efficiently the interface and relationship with clients for exportation.
• -Direct, optimize and coordinate full order cycle for all local & export shipments. 
• -Strategically plan, manage and follow up logistics, warehouse, transportation and customer services to make sure that client’s deliveries will be delivered in the right time. 
• -Check and approve key information related to out-bound deliveries to ensure proper inventory management.
• -Ensure quality control and safety of goods till its’ delivery to the clients.
• -Liaise and negotiate with freight forwarders, shipping lines, customs clearance agents & other service providers to get sufficient & successful management with 3rd party logistics services provider. 
• -Ensure that all customers’ orders are picked and shipped within the applicable timelines. 
• -Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. 
• -Ensure zero or minimum demurrage charges/fines/claims.
• -Arrange warehouse, catalog goods, plan routes and process shipments. 
• -Resolve any arising problems or complaints from clients. 
• -Meet cost, productivity, and accuracy and timeliness targets. 
• -Responsible of all customer shipping queries within an acceptable timeframe. 
• -Place & finalize all shipments on Nafeza (customs system in Egypt) 
• -Maintain & analyze data to assess performance and implement improvements in order to meet deadline across the outbound operation. 
• -Build and improve logistics procedures and set guidelines to improve the effectiveness of the entire logistics (timely delivery, cost reduction, quality control) and provide timely suggestions to the management.
• -Approve / Process relevant ERP transactions after proper verification, Vendor and supplier invoices related to logistics, and day-to-day deliveries and documentation.
• -Comply with legal regulations and ISO requirements. 
• -Prepare & send customer satisfaction survey to clients to get their feedback. 
• -Ensure the effective implementation of quality, safety and environmental requirements in the working area.