Duty Manager-Saudi

Company Description

"Why work for Accor?
We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and determined Saudi Shift Manager to join our team in the historic city of AlUla, Saudi Arabia.

As a Shift Manager, you will be responsible for overseeing daily operations, ensuring exceptional experiences for our guests, and leading our team to maintain the highest standards of service and efficiency.
Manage and coordinate daily operations of the property, ensuring smooth functioning of all departments
Lead, motivate, and supervise staff to deliver outstanding customer service and maintain high performance standards
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and maintain compliance with health, safety, and security regulations

Implement and oversee quality control procedures to ensure consistent service delivery

Manage inventory, budgets, and financial aspects of daily operations

Conduct regular inspections of the property to maintain cleanliness and presentation standards
Collaborate with other departments to organize and execute events and promotions

Prepare and analyze reports on operational performance, guest feedback, and staff productivity

Proven leadership skills with the ability to motivate and guide a diverse team

Excellent customer service skills and a guest-centric mindset
Strong problem-solving abilities and decisive decision-making skills

Proficiency in operational management and budgeting

Outstanding communication skills, both verbal and written
Ability to work flexible hours, including nights, weekends, and holidays
Computer literacy, including proficiency in MS Office and property management systems

Knowledge of Saudi Arabian hospitality industry standards and regulations
Understanding of local culture and customs in AlUla and Saudi Arabia

Fluency in English; Arabic language skills are highly desirable
First Aid and CPR certification (preferred)
Ability to remain calm and effective in high-pressure situations

Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus