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Job Description
Job Brief
The Key Account Manager – Hotel is responsible for managing Foodservice customer accounts within the hotel sector, ensuring sales targets are consistently met while fostering strong customer relationships.
The role covers money collection, new product launches, competitor monitoring, and adherence to company policies.
The manager also tracks sales performance, prepares reports, and collaborates with technical support to expand product listings at assigned hotel accounts.
Job Responsibilities
Manage and service assigned Foodservice customers in hotels directly.
Achieve assigned sales targets and objectives.
Ensure timely collection of payments from hotel customers.
Monitor daily sales performance and meet monthly sales goals.
Introduce and launch new products effectively in the hotel market.
Identify and address out-of-stock or short-expiry product issues.
Monitor competitor activities and provide timely reports.
Follow company procedures and guidelines strictly.
Generate sales reports (daily, weekly, monthly) with actionable suggestions.
Maintain and update customer databases.
Build and maintain strong customer relationships.
Use technical support resources to increase product listings with key hotel accounts.
Accept payments and enforce price adherence.
Maintain regular contact with all customers as per company policy.
Follow assigned route plans and track sales achievements.
Manage tenders including tracking dates, products, quantities, and pricing.
Monitor customer credit status and personal credits daily.
Ensure on-time deliveries with zero customer complaints.
Identify potential new customers and business opportunities within the hotel sector.
Recommend new products to supervisors for distribution consideration.
Key Performance Indicators (KPIs)
Sales & Revenue Performance
Achievement of monthly sales targets
Success rate of new product introductions
Customer Relationship Management
Frequency of customer visits
Customer retention rate
New customer acquisition
Cash Flow & Collections
Collection efficiency
Follow-up on outstanding payments
The Key Account Manager – Hotel is responsible for managing Foodservice customer accounts within the hotel sector, ensuring sales targets are consistently met while fostering strong customer relationships.
The role covers money collection, new product launches, competitor monitoring, and adherence to company policies.
The manager also tracks sales performance, prepares reports, and collaborates with technical support to expand product listings at assigned hotel accounts.
Job Responsibilities
Manage and service assigned Foodservice customers in hotels directly.
Achieve assigned sales targets and objectives.
Ensure timely collection of payments from hotel customers.
Monitor daily sales performance and meet monthly sales goals.
Introduce and launch new products effectively in the hotel market.
Identify and address out-of-stock or short-expiry product issues.
Monitor competitor activities and provide timely reports.
Follow company procedures and guidelines strictly.
Generate sales reports (daily, weekly, monthly) with actionable suggestions.
Maintain and update customer databases.
Build and maintain strong customer relationships.
Use technical support resources to increase product listings with key hotel accounts.
Accept payments and enforce price adherence.
Maintain regular contact with all customers as per company policy.
Follow assigned route plans and track sales achievements.
Manage tenders including tracking dates, products, quantities, and pricing.
Monitor customer credit status and personal credits daily.
Ensure on-time deliveries with zero customer complaints.
Identify potential new customers and business opportunities within the hotel sector.
Recommend new products to supervisors for distribution consideration.
Key Performance Indicators (KPIs)
Sales & Revenue Performance
Achievement of monthly sales targets
Success rate of new product introductions
Customer Relationship Management
Frequency of customer visits
Customer retention rate
New customer acquisition
Cash Flow & Collections
Collection efficiency
Follow-up on outstanding payments
Job Requirements
Job Requirements
Minimum 5 years’ experience in sales or key account management within the foodservice / hotel division
Strong sales, negotiation, and relationship-building skills.
Excellent communication, interpersonal, and customer service skills.
Analytical with problem-solving and decision-making capabilities.
Ability to monitor sales performance and implement corrective measures.
Detail-oriented with excellent organizational and time management skills.
Knowledgeable about market trends, competitor activities, and pricing strategies.
Proficient in sales reporting, data analysis, and financial transaction handling.
Ability to work independently and as part of a team.
Experience with product launches, market introductions, and follow-up coordination.
Minimum 5 years’ experience in sales or key account management within the foodservice / hotel division
Strong sales, negotiation, and relationship-building skills.
Excellent communication, interpersonal, and customer service skills.
Analytical with problem-solving and decision-making capabilities.
Ability to monitor sales performance and implement corrective measures.
Detail-oriented with excellent organizational and time management skills.
Knowledgeable about market trends, competitor activities, and pricing strategies.
Proficient in sales reporting, data analysis, and financial transaction handling.
Ability to work independently and as part of a team.
Experience with product launches, market introductions, and follow-up coordination.
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