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Core Duties & ResponsibilitiesInfrastructure- To set and maintain exceptionally high standards of cleaning and hygiene daily in the assigned areas beyond customer expectation- To conduct regular inspections, complete Quality Assurance checks monthly, and take corrective action when needed- To service all assigned areas in a timely manner by scheduling subordinates effectively by ensuring efficient service and follow up on outstanding issues- To maintain records in the assigned areas for auditing, communication, and improvement purpose and to ensure that facility management programs are in effect and monitored daily- To monitor and ensure appropriate inventory of cleaning supplies in line with Internal Audit requirements- To inspect each area and provide constructive feedback for employees to improve their performance using monthly check list as a tool- Coordinate and communicates to the team and related departments with regards to guest requestCommercial- To monitor and maintain records such as attendance, inventory logs, daily housekeeper logs, store, key control logs and contractors and verify assigned areas to maintain productivity- To be responsible for checking, compiling and or / signing time sheets. Any unusual recording to be highlighted to Manager- Prepare cost event reports/contract/ work order for each function/apartments/office- Achieve set expense targets within prescribed time limit for assigned events.- Assume responsibility of timely execution- Capable of understanding monthly Profit and loss statements and report back if any discrepancies are foundPeople- Guides team to ensure maximization of productivity during the event- Actively participates/conducts in various trainings- Communicates employee’s suggestions /comments/ grievances are handled promptly and fairly to the line manager- Evaluates the performance of the team and give feedback to the line manager- Conduct PRDs, train and motivate the employees to achieve the best of their potential- Take over the responsibilities of Shift Leader/Assistant Manager/Manager in their absence as and when required- To prepare trouble report and maintenance works of any damages and repairs required in their assigned area and (Sent to Asset Management)- Encourage and suggest team members to come up with newer ways and better ways for service improvements- To support H/K.Admin.as and when requiredLead by example- Along with the Manager, create and maintain a structured approach to staff training, implementing a training system and documenting training. And, to identify training opportunities for staff on ongoing basisCustomer- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience- Keep the team focused on the critical components of the operations to drive customer satisfaction and optimal standard of cleaning- To monitor overall performance of temporary personnel/Regular Partners and ensure efficient measures and productivity are applied to achieve maximum results- To secure efficient customer relations, feedback and to respond immediately to problems and correspondence- To ensure customers’ requests are carried out in a timely and cost-effective manner and in associate with the Housekeeper Manager- To communicate with the Manager ensuring that the customers’ expectations are consistently met and where possible exceededOperating Environment- Based on business requirements, candidate must work outside all the Emirates as well- Based on business requirements need to work Internal and externalFormal EducationHigh school /Diploma educationWork ExperienceMinimum 3-5 years of experience in a similar position from relevant organization preferable Hotels industrySkills & Knowledge- Basic knowledge of Computer (Word, Excel, power point / Info EAM- Supervisory Training- Bics Training License
