Guest Relations Executive - Whit...
Jumeirah -
Dubai, United Arab EmiratesJob Details
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Job Description
An opportunity has arisen for a Guest Relations Executive to join our Food and Beverage Team in Jumeirah Saadiyat Island.
The main duties and responsibilities of this role
Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome
Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc.
for guests according to the Restaurant Reservations SOP
Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
Greet guests, and escorts them to tables.
Shares their names to relevant service staff immediately after seating.
Match the pace of the table and present the menus after each guest is comfortably seated
Must familiarize with the menu and signature dishes to answer guests’ queries associated with it.
Wait for the right moment to describe the Chef specials/festive specialties.
Recommend food choices with drinks in accordance with guest’s passion for food and beverage
Act as an escort for VIP and regular guests/residents and provide them with personal attention thus providing an elevated level of service
About You
The ideal candidate for this position will have the following experience and qualifications:
1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining Destination Dining
Microsoft Office (Basic Knowledge)
Micros, Epicure Restaurant Reservation system
Strong customer service orientation
Team Player with accuracy and attention to detail
About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
The main duties and responsibilities of this role
Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome
Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc.
for guests according to the Restaurant Reservations SOP
Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
Greet guests, and escorts them to tables.
Shares their names to relevant service staff immediately after seating.
Match the pace of the table and present the menus after each guest is comfortably seated
Must familiarize with the menu and signature dishes to answer guests’ queries associated with it.
Wait for the right moment to describe the Chef specials/festive specialties.
Recommend food choices with drinks in accordance with guest’s passion for food and beverage
Act as an escort for VIP and regular guests/residents and provide them with personal attention thus providing an elevated level of service
About You
The ideal candidate for this position will have the following experience and qualifications:
1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining Destination Dining
Microsoft Office (Basic Knowledge)
Micros, Epicure Restaurant Reservation system
Strong customer service orientation
Team Player with accuracy and attention to detail
About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
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