Moderator (part time)

Exception Patisserie -
6th of October, Giza

Exception Patisserie -
6th of October, Gizaposted 4 days ago

62Applicants for1 open position

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Monitor online platforms, forums, and social media channels to ensure compliance with community guidelines and brand standards.
Review user-generated content and promptly remove or escalate inappropriate, offensive, or harmful material.
Respond to customer inquiries, comments, and feedback in a professional and timely manner.
Collaborate with marketing and customer service teams to address recurring issues and improve community engagement.
Identify and report emerging trends, potential risks, or violations to management.
Maintain accurate records of moderation actions and prepare regular reports on community activity.
Assist in developing and updating moderation policies and best practices.
Support the implementation of campaigns and promotions by ensuring positive user interactions.
Provide constructive feedback to users to foster a respectful and inclusive online environment.
Participate in team meetings and training sessions to stay updated on company policies and digital trends.

Minimum of 1 to 3 years of experience in online moderation, community management, or a related field.
Excellent written and verbal communication skills in English and Arabic.
Strong understanding of social media platforms, forums, and online community dynamics.
Ability to work independently and manage time effectively in a part-time, onsite role.
High attention to detail and strong decision-making skills.
Familiarity with content management systems and moderation tools.
Ability to handle sensitive situations with professionalism and discretion.
Strong problem-solving skills and the ability to remain calm under pressure.
Flexible availability to work evenings, weekends, or holidays as needed.
Commitment to upholding company values and maintaining a positive brand image.