Moderator
Obour City, Cairo
Moderator
Obour City, Cairoposted 55 minutes ago1 open position
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Job Description
- Monitor online and offline community interactions to ensure compliance with company guidelines and standards.
- Review, approve, or remove user-generated content to maintain a respectful and constructive environment.
- Respond promptly to inquiries, comments, and reports from community members, escalating issues as necessary.
- Collaborate with marketing and management teams to align community engagement with organizational goals.
- Identify and address inappropriate or harmful behavior, taking appropriate action in line with company policies.
- Generate regular reports on community activity, trends, and incidents for management review.
- Assist in developing and updating community guidelines and moderation policies.
- Support the implementation of engagement initiatives and campaigns to foster a positive community culture.
- Provide feedback and suggestions for improving community management processes.
- Stay updated on industry best practices and emerging trends in moderation and community management.
Job Requirements
- 1-2 years of experience in moderation, community management, or a related field.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to identify inappropriate content or behavior.
- Ability to remain impartial, professional, and calm in challenging situations.
- Familiarity with online platforms, forums, and social media tools.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team in an office environment.
- Proactive approach to problem-solving and conflict resolution.
- Willingness to adapt to changing guidelines and community needs.
- Commitment to upholding company values and maintaining a positive community atmosphere.
