Job Details
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Job Description
Key Responsibilities:
- Content Monitoring: Review and moderate user-generated content, including comments, posts, and messages, to ensure compliance with community guidelines.
- Community Engagement: Foster positive interactions by responding to comments and messages, and engaging with the community to encourage healthy discussions.
- Conflict Resolution: Address any conflicts or inappropriate behavior promptly and professionally, escalating issues to management as necessary.
- Reporting: Track and report trends in user interactions and content issues, providing insights to improve community guidelines and engagement strategies.
- Collaboration: Work closely with the marketing and customer service teams to align community management efforts with broader brand initiatives.
- Crisis Management: Assist in managing potential crises or negative situations by promptly addressing issues and communicating effectively with stakeholders.
Job Requirements
- Previous experience in social media moderation or community management.
- Strong knowledge of social media platforms (Facebook, Instagram, TikTok).
- Quick response time and ability to manage high volumes of interactions.
- Excellent communication skills, both written and verbal.
