Social Media Moderator
Cairo, Egypt
Social Media Moderator
Cairo, Egyptposted 15 hours ago- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
1) Monitor and Review Content
Regularly check comments, posts, messages, and
user-generated content across social media
platforms to ensure compliance with community
guidelines and brand policies.
2) Enforce Community Guidelines
Identify and remove offensive, inappropriate,
spammy, or harmful content promptly to maintain a
safe and positive online environment.
3) Respond to User Interactions
Engage with users by answering questions,
acknowledging feedback, and managing
conversations in a polite, timely, and brand-
consistent manner.
4) Escalate Issues
Forward complex, sensitive, or potentially damaging
situations (e.g., legal concerns, complaints, PR risks)
to the relevant internal teams.
5) Track and Report Trends
Monitor user behavior patterns, content violations,
and community sentiment; prepare regular reports to
inform social media and marketing strategies.
6) Support Campaigns and Promotions
Assist during product launches, contests, or live
events by moderating conversations and
encouraging positive user engagement.
7) Stay Updated on Platform Rules
Keep informed about changes in social media
platform policies, features, and moderation tools to
adapt moderation tactics accordingly.
Job Requirements
- Years of Experience: 4
- Bachelor's degree: Mass Communication,
Media Studies, Journalism, Marketing or Digital
Marketing, Public Relations, English or
Linguistics
- Skills:
Hard Skills
* Social Media Platforms: Familiarity with
Facebook, Instagram, TikTok, YouTube,
Linkedin.
* Moderation Tools: Experience using tools like
Meta Business Suite, Creator Studio, Hootsuite,
or in-platform moderation dashboards.
* Content Review: Ability to identify
inappropriate, offensive, or off-brand content.
* Community Management: Understanding
online behavior and managing user discussions
and feedback.
* Basic Analytics: Ability to track engagement,
flag trends, and provide reports.
* Writing & Grammar: Strong written
communication in Arabic & English with proper
grammar, tone, and spelling.
Soft Skills
* Attention to Detail: Able to catch subtle
violations or off-brand content.
* Conflict Resolution: Skilled at de-escalating
tense interactions diplomatically.
* Empathy & Cultural Awareness: Sensitive to
audience diversity and social dynamics.
* Time Management: Able to work under
pressure, especially during peak times or viral
moments.
* Team Collaboration: Comfortable working with
marketing, content, and customer support
teams.
* Discretion & Confidentiality: Trusted with
managing sensitive or brand-critical content.
Bonus Skills
* Familiarity with community guidelines and
legal policies related to content moderation.
* Experience working with customer service or
brand reputation management.
* Bilingual abilities (especially English-Arabic).
Field (if any specific one):
