Social Media Moderator
Cairo, Egypt
Social Media Moderator
Cairo, Egyptposted 25 days ago- 20Viewed
- 10In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
1) Monitor and Review Content
Regularly check comments, posts, messages, and user-generated content across social media platforms to ensure compliance with community guidelines and brand policies.
2) Enforce Community Guidelines
Identify and remove offensive, inappropriate, spammy, or harmful content promptly to maintain a
safe and positive online environment.
3) Respond to User Interactions
Engage with users by answering questions, acknowledging feedback, and managing conversations in a polite, timely, and brand-consistent manner.
4) Escalate Issues
Forward complex, sensitive, or potentially damaging situations (e.g., legal concerns, complaints, PR risks) to the relevant internal teams.
5) Track and Report Trends
Monitor user behavior patterns, content violations, and community sentiment; prepare regular reports to inform social media and marketing strategies.
6) Support Campaigns and Promotions
Assist during product launches, contests, or live events by moderating conversations and encouraging positive user engagement.
7) Stay Updated on Platform Rules
Keep informed about changes in social media platform policies, features, and moderation tools to
adapt moderation tactics accordingly.
Job Requirements
- Years of Experience: 4
- Bachelor's degree: Mass Communication, Media Studies, Journalism, Marketing or Digital Marketing, Public Relations, English or Linguistics
Note: Should be with an agency background
- Skills:
Hard Skills
* Social Media Platforms: Familiarity with Facebook, Instagram, TikTok, YouTube, Linkedin.
* Moderation Tools: Experience using tools like Meta Business Suite, Creator Studio, Hootsuite, or in-platform moderation dashboards.
* Content Review: Ability to identify inappropriate, offensive, or off-brand content.
* Community Management: Understanding online behavior and managing user discussions and feedback.
* Basic Analytics: Ability to track engagement, flag trends, and provide reports.
* Writing & Grammar: Strong written communication in Arabic & English with proper grammar, tone, and spelling.
Soft Skills
* Attention to Detail: Able to catch subtle violations or off-brand content.
* Conflict Resolution: Skilled at de-escalating tense interactions diplomatically.
* Empathy & Cultural Awareness: Sensitive to audience diversity and social dynamics.
* Time Management: Able to work under pressure, especially during peak times or viral moments.
* Team Collaboration: Comfortable working with marketing, content, and customer support teams.
* Discretion & Confidentiality: Trusted with managing sensitive or brand-critical content.
Bonus Skills
* Familiarity with community guidelines and legal policies related to content moderation.
* Experience working with customer service or brand reputation management.
* Bilingual abilities (especially English-Arabic).
