Social Media Moderator
ariika -
New Cairo, Cairo
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Job Description
- Monitor and moderate user-generated content across all social media platforms to ensure compliance with community guidelines and brand standards.
- Respond promptly and professionally to comments, messages, and inquiries, fostering positive engagement and building a supportive online community.
- Identify and escalate potential issues, negative feedback, or sensitive topics to the appropriate internal teams for resolution.
- Collaborate with the marketing team to implement social media campaigns and support brand initiatives.
- Track and report on community sentiment, engagement metrics, and emerging trends to inform content strategy.
- Assist in developing and updating moderation policies and best practices.
- Remove spam, offensive, or inappropriate content in a timely manner to maintain a safe and welcoming environment.
- Support crisis management efforts by providing real-time monitoring and rapid response during high-traffic events or product launches.
- Gather feedback from the community and relay insights to relevant departments for continuous improvement.
- Stay up-to-date with platform updates, new moderation tools, and industry best practices.
Job Requirements
- 1-5 years of experience in social media moderation, community management, or a related field.
- Excellent written and verbal communication skills in English (Arabic is a plus).
- Strong understanding of major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.).
- Ability to handle sensitive situations with professionalism and discretion.
- Familiarity with social media management and monitoring tools.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proactive problem-solving skills and a customer-centric mindset.
- Ability to work effectively as part of a team and independently.
- Flexibility to adapt to changing priorities and handle crisis situations.
- Willingness to work on-site in an office environment.
