Products Manager

Job Duties & Responsibilities:

1. Product Management

• Working on analysis for the performance of existing & new products
• Fixing the issues available in the product
• Enhancing & improving the products to reach the highest ratio (to guarantee a good market share)
• Working on promoting the product (co-branded promotion)
• Following up with clients regarding the existing projects

1. Product Development

• Creating new service workflow
• Collaborating with the tech team to create service workflow & analyze the system capabilities to ensure the service is meeting the client’s requirements
• Checking API document to create the workflow accordingly
• Creating service tariff & aligning with stalk holders the service workflow
• Managing Company Mega projects
• Searching for new services & generating new ideas for the services’ enhancement

1. Processes

• Creating new service processes
• Creating operation Processes for existing & new services, complaints & enhancements
• Creating internal processes for different stalk holders to ensure the company is achieving its objectives
• Enhancing current processes to be more efficient

1. PMO

• Setting headlines for the services in aligning with the commercial PM
• Setting priorities for the existing products & defining its joining date according to business need
• Following up with all stalk holders to ensure the products are gathered to launch in defined time frame
• Setting meetings with stalk holders & following up on all agreed actions for all commercial projects
• Setting roadmap between Products & PM
• Following up on enhancements & requirements

1. Device Management

• Working on Onboarding for new devices & their portfolio
• Managing current stock &ensure they are delivered on the required time
• Setting plan for the devices needed with their forecasting
• Ensuring the devices are meeting the requirements and of the last updated version
• Making sure there are different devices & from different vendors
• Investigating the device’s performance & that they support the required tools
• Solving the issues that might happen in the devices to evade differentiations between devices & design.

1. Marketing Communications
   • Set Marketing communication plan and products marketing campaign
   • Check Marketing activities result
   • Set Marketing communication budget
   • Monitor, evaluate, and report on similar industry activities; make recommendations based on findings/opportunities discovered.
2. CRM & Backoffice

• Create Win Back Programs
• Performing market research.
• Gathering and processing research data.
• Create Loyalty Programs
• Create incentives programs