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Job Description
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a courteous and efficient manner
- Handle and resolve customer complaints and issues
- Process orders, refunds, and exchanges
- Maintain and update customer information in our database
- Provide product and service information to customers
- Collaborate with other departments to ensure customer satisfaction
- Meet performance targets and quality standards
- Identify and escalate complex issues to appropriate departments
- Stay updated on company products, services, and policies
Job Requirements
- Bachelor's degree preferred
- Previous experience in customer service or related field
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office Suite and customer service software
- Ability to multitask and work efficiently in a fast-paced environment
- Patient and empathetic attitude towards customers
- Flexibility to work various shifts, including weekends and holidays
Benefits
- Competitive salary
- Professional development opportunities
