customer service & social media

Customer Support: Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.

Issue Resolution: Troubleshoot and resolve product or service issues, ensuring customers are satisfied with the solution.

Product Knowledge: Maintain a deep understanding of the company’s products/services and policies to assist customers effectively.

Order Processing: Assist customers with order placements, returns, exchanges, and refunds.

Data Entry: Update and maintain accurate customer records in the database or CRM software.

Escalation: Escalate complex issues to appropriate departments or higher-level support when necessary.

Feedback Collection: Gather and relay customer feedback to the relevant teams to help improve products or services.

Team Collaboration: Work closely with sales, technical support, and other departments to ensure a seamless customer experience.

Compliance: Ensure all interactions with customers comply with company policies and regulations.

Metrics Achievement: Meet or exceed performance targets, including response time, customer satisfaction, and resolution rate.