Social Media Moderator

We are looking for a Social Media Moderator to join our marketing team. The successful candidate shall be responsible for ensuring prompt, professional, and sales-oriented interaction and moderation of content for our prospects in our social media channels.

• Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience
• Moderating communities in social networking sites, including Facebook and other social media platforms, 
• Responding to and following up with queries from any communication channel to provide prospects with prompt and professional information on our products & ensuring all queries are fulfilled on time
• Aligning with the rest of the team on campaigns and selling or marketing standards and methodologies to support our business goals
• Making reports on relevant moderation statistics, issues, and outcomes to have cumulative data to track the performance
• Keeping track of the community moderation insights to provide feedback to the Social Media Team regularly 
• Monitoring all information and news related to the industry and the company to anticipate potential issues