Moderator

Carina Wear is hiring a Moderator to manage online interactions across our digital platforms. The role involves monitoring comments and messages, ensuring brand voice consistency, and responding to customer inquiries in a timely and professional manner. The ideal candidate will have strong bilingual typing skills in both Arabic and English, a solid understanding of social media page management, and the ability to maintain a positive online community.

Job Responsibilities

• Manage interactions on our official social media platforms by replying to public comments and private messages in a professional, consistent, and brand-aligned tone.
• Ensure all responses reflect the brand’s voice and maintain professionalism across all social interactions.
• Escalate sensitive cases to the relevant internal departments (Customer Service, HR, Marketing) for proper handling.
• Monitor and report on recurring inquiries, trends, or complaints to support ongoing content and service enhancements.
• Coordinate closely with the customer experience and marketing teams to stay aligned on new updates, campaigns, or product launches that affect communication.

Work Conditions

• Rotational shifts, with the last shift ending at 10:00 PM.
• Two rotational days off per week.
• Hybrid work model: 4 days work-from-home and 1 day from the office (New Cairo location).
• Paid training provided.
• Medical & Social Insurance provided.