E-commerce Moderator Specialist
Heliopolis, Cairo
E-commerce Moderator Specialist
Heliopolis, CairoPosted 3 hours ago7Applicants for2 open positions
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Job Details
Experience Needed:
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Job Description
- Monitor user-generated content to ensure compliance with company standards, policies, and terms of use.
- Review, approve, edit, or remove posts, comments, and other content as appropriate.
- Respond to user inquiries, questions, and reports in a timely and professional manner.
- Escalate critical issues, violations, or threats to appropriate internal teams or authorities when necessary.
- Identify trends, recurring issues, and potential risks, and recommend improvements to policies or workflows.
- Document moderation activities.
- 6 working days
- shift bases
Job Requirements
- Bachelor’s degree in any related field.
- 0–2 years of experience in moderation, community management, customer support, or a related role.
- Skills:
- Excellent written communication skills.
- Strong attention to detail and critical thinking.
- Ability to remain objective, calm, and professional under pressure.
- Familiarity with moderation tools, content management systems, and reporting dashboards
