Job Details
Skills And Tools:
Job Description
• Receive and create tickets in the CRM system, ensuring accurate documentation and tracking client issues
• Troubleshot and resolved client issues related to Microsoft Dynamics 365 CRM functionality
• Collaborated with technical teams to identify root causes and provide efficient solutions
• Conducted requirement gathering sessions with clients to understand their CRM needs
• Provided timely updates and follow-ups to clients, ensuring satisfaction with the support process
• Assisted in configuring and customizing CRM functionalities based on client specifications
• Documented and tracked recurring issues to identify potential system improvements
Job Requirements
● Proven experience as a Dynamics 365 CE Technical Consultant or similar role.
● Strong background as a developer with expertise in C#, HTML, JavaScript.
● In-depth understanding of Dynamics 365 CE, including customization and configuration.
● Experience with PowerApps and Power Automate.
● Excellent problem-solving skills and attention to details.
● Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
● Ability to work independently and as part of a team.
● A continuous learner who is enthusiastic about embracing new technologies and methodologies.
