IT Help Desk
Cairo, Egypt
IT Help Desk
Cairo, EgyptPosted 20 days ago253Applicants for1 open position
- 139Viewed
- 36In Consideration
- 53Not Selected
Job Details
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Job Description
- Provide first-line technical support to employees via email, chat, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including but not limited to operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and company-specific applications.
- Document all support interactions, resolutions, and relevant details accurately in our ticketing system.
- Participate in IT projects as assigned, such as software deployments or system upgrades.
- Stay up-to-date with the latest technology trends and best practices in IT support.
- Inspect for errors & bugs on different platforms
- process an instructed testing (from a client’s point of view) on each feature.
- Address Employees' & client’s requests via (Jira or Zoom)
- Report detected bugs & errors.
Job Requirements
- Proven experience (3 to 5 years) in an IT help desk or technical support role.
- Strong understanding of Windows and macOS operating systems.
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams) and/or Google Workspace.
- Familiarity with remote support tools and ticketing systems.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused with a patient and professional demeanor.
- Familiarity with video conferencing platforms.
