Collaborate with customer business & internal stakeholders (customer team, Sales, Pre-sales, Platform architects, Engagement managers, etc.) to gather and document detailed business requirements .
Conduct comprehensive analysis to translate business needs into clear and actionable use cases & technical specifications.
Strong leadership skills with a track record of leading cross-functional teams in a fast-paced environment.
Identify opportunities for automation, self-service enhancements, and workflow streamlining within the Saas platform.
Work closely with internal and customer stakeholders ensuring seamless communication and mutual understanding of goals bridge the gap between business and technical teams, ensuring seamless communication and collaboration.
Assist in creating the UAT test cases aligning to business requirements , and deployment activities to ensure successful project outcomes.
Participate in workshops, meetings, and discussions to drive consensus on requirements and priorities.
Provide regular updates and status reports on project progress.
Work closely with teams to translate business requirements into actionable use cases and technical specifications.
Analyze and refine business processes and workflows for improved efficiency.
Benchmark industry best-practices and exiting solutions in the market.
Create detailed documentation, including business requirements documents (BRDs), functional specifications, and use cases
Assist in the development of project plans and timelines
Proficiency in tools like Visio, Lucidchart, or similar for process
Familiarity with Saas platforms & industry wide trends & best practices
Knowledge Social Integration
Familiarity with project management methodologies (e.g., Agile, Scrum) and a solid understanding of Software Development Lifecycle (SDLC) processes.
Understanding of Saas platforms, cloud technologies, and social media integrations, including tools like MS Teams .
Experience with Service Cloud or similar CRM platforms for case management and process improvement

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