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IT Help Desk Specialist

Memaar Alashraaf
New Cairo, Cairo
Memaar Alashraaf logo

IT Help Desk Specialist

New Cairo, Cairoposted 2 months ago
391Applicants for2 open positions
  • 143Viewed
  • 24In Consideration
  • 6Not Selected

Job Details

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Job Description

Experience: 2–4 years (Real Estate experience).

We are looking for a dedicated and skilled IT Helpdesk / IT Specialist to join our team and provide technical support across the company. The ideal candidate will be proactive, solution-oriented, and able to troubleshoot both hardware and software issues efficiently.

Key Responsibilities:

  • Provide first-level technical support to employees via phone, email, or in person.
  • Install, configure, and maintain hardware, software, and network systems.
  • Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
  • Set up new users’ accounts, profiles, and manage access permissions.
  • Ensure the security of IT systems and data through best practices and security protocols.
  • Support ERP/CRM systems and assist in resolving related issues.
  • Maintain an up-to-date inventory of IT equipment and licenses.
  • Liaise with external vendors and service providers when needed.

Job Requirements

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 2–4 years of experience in IT support or a similar role.
  • Good understanding of operating systems (Windows, macOS), networks, and security protocols.
  • Experience with ERP/CRM systems is preferred.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and teamwork skills.

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