IT Help Desk Specialist
New Cairo, Cairo
IT Help Desk Specialist
New Cairo, CairoPosted 22 hours ago21Applicants for2 open positions
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Job Details
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Job Description
Experience: 2–4 years (Real Estate experience).
We are looking for a dedicated and skilled IT Helpdesk / IT Specialist to join our team and provide technical support across the company. The ideal candidate will be proactive, solution-oriented, and able to troubleshoot both hardware and software issues efficiently.
Key Responsibilities:
- Provide first-level technical support to employees via phone, email, or in person.
- Install, configure, and maintain hardware, software, and network systems.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Set up new users’ accounts, profiles, and manage access permissions.
- Ensure the security of IT systems and data through best practices and security protocols.
- Support ERP/CRM systems and assist in resolving related issues.
- Maintain an up-to-date inventory of IT equipment and licenses.
- Liaise with external vendors and service providers when needed.
Job Requirements
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support or a similar role.
- Good understanding of operating systems (Windows, macOS), networks, and security protocols.
- Experience with ERP/CRM systems is preferred.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and teamwork skills.
