Job Details
Skills And Tools:
Job Description
Job Title: IT Help Desk Specialist
Position Overview
We are seeking a proactive and customer-focused IT Help Desk Specialist to provide first-line technical support for staff and clients. The role will be responsible for troubleshooting and resolving hardware, software, and network issues, ensuring smooth IT operations across the organization.
Responsibilities
• Provide first-level technical support via phone, email, and remote access for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Windows/Mac OS, MS Office 365, and networking.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access rights in Active Directory and email systems.
• Perform routine maintenance and minor hardware/software repairs.
• Support LANs, WANs, VPNs, wireless connections, and network devices.
• Maintain IT inventory (hardware, software licenses, accessories, etc.).
• Document all incidents, issues, and resolutions in the help desk/ticketing system.
• Escalate unresolved or complex issues to higher support levels or external vendors.
• Assist in onboarding new employees with hardware, software, and account setup.
Job Requirements
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–4 years of proven IT support/help desk experience.
• Strong knowledge of Windows OS, Mac OS, and MS Office 365.
• Experience with Active Directory (user management, group policies, etc.).
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls, switches, routers).
• Knowledge of servers and virtualization platforms (VMware, Hyper-V) is an advantage.
• Familiarity with IT help desk/ticketing systems.
• Professional certifications (CCNA, Microsoft/MCSE,) are a plus.
• Excellent communication, problem-solving, and multitasking skills.
