Help Desk Specialist

Elsewedy industries -
New Cairo, Cairo

Elsewedy industries -
New Cairo, Cairoposted 1 month ago

243Applicants for1 open position

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Provide first-line technical support to end-users via phone, email, and in-person channels.
Diagnose and resolve hardware, software, and network issues efficiently and professionally.
Log, track, and manage support tickets using the company’s help desk system, ensuring timely resolution.
Escalate complex technical problems to higher-level IT staff or relevant departments as needed.
Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
Assist in onboarding new employees by setting up accounts, devices, and access permissions.
Document troubleshooting steps, solutions, and user guides to enhance knowledge sharing.
Monitor system performance and proactively identify potential issues or areas for improvement.
Maintain compliance with company IT policies, security protocols, and data privacy standards.
Deliver excellent customer service, ensuring user satisfaction and fostering a positive IT support experience.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
5-7 years of proven experience in a help desk, IT support, or technical support role.
Strong knowledge of Windows and macOS operating systems, as well as common office applications.
Experience with troubleshooting hardware, software, and network connectivity issues.
Familiarity with help desk ticketing systems and remote support tools.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Willingness to work onsite and provide hands-on support as required.
Commitment to upholding IT security and data privacy best practices.