IT Engineer – Help Desk
Ain Sokhna, Suez
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Provide technical support for hardware, software, and network issues
- Respond to help desk tickets and resolve problems efficiently
- Install, configure, and maintain IT systems and equipment
- Document issues and solutions in the ticketing system
- Assist with onboarding/offboarding and user account setup
- Ensure compliance with IT policies and security protocols
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 3–5 years of experience in IT support or help desk roles
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Familiarity with Active Directory and remote desktop tools
- Excellent communication and troubleshooting skills
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
