IT Help Desk Technician
Shorouk City, Cairo
IT Help Desk Technician
Shorouk City, CairoPosted 8 minutes ago13Applicants for1 open position
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Job Details
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Job Description
- Provide first-level technical support to end-users, resolving hardware, software, and network issues promptly.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Troubleshoot and resolve connectivity issues with local area networks (LAN), Wi-Fi, and internet access.
- Assist with onboarding and offboarding processes, including setting up user accounts and access permissions.
- Document issues, solutions, and best practices in the help desk knowledge base.
- Escalate complex technical problems to higher-level IT staff or external vendors as needed.
- Perform routine maintenance, updates, and security checks on company devices and systems.
- Support users with software installations, updates, and troubleshooting for commonly used applications.
- Maintain inventory of IT assets and ensure equipment is tracked and accounted for.
Job Requirements
- 1-2 years of experience in an IT help desk, technical support, or similar role.
- Familiarity with Windows and Mac operating systems, as well as common office productivity software.
- Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi troubleshooting.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills to assist users with varying technical backgrounds.
- Ability to prioritize tasks and manage multiple support requests simultaneously.
- Experience with remote support tools.
- Customer-focused attitude with a commitment to delivering high-quality service.
- Willingness to learn and adapt to new technologies and procedures.
- Ability to work on-site in an office environment.
