IT Help Desk Technician

. Coordinate IT activities, including help desk operations, project implementation, and vendor management.
. Monitor and track open issues, ensuring timely resolution and escalation where necessary.
. Manage IT support ticketing system and analyze trends to suggest improvements.
. Support IT procurement, license management, and hardware/software inventory tracking.
. Assist in the planning and execution of IT projects (system upgrades, network expansions, etc.).
. Document IT processes, procedures, and user manuals.
. Liaise with departments to understand needs and deliver IT solutions.
. Coordinate with external service providers and vendors.
. Assist with basic IT support tasks as needed.
. Provide first-level technical support for hardware, software, and network issues.
. Respond to service requests and incidents via ticketing system, email, or phone
. Install, configure, and maintain desktops, laptops, printers, and other peripherals.
. Support for Office 365, email clients, and business applications.