IT Help Desk Engineer
eBSEG -
Maadi, Cairo
Job Details
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Job Description
- Maintain the daily performance of computer systems.
- Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Research the problem and come up with a solution.
- Assist with onboarding of new users.
- Install, test and configure new workstations, peripheral equipment, and software
- Installs and maintains all end-user software and hardware.
- Manages PC setup and deployment for new employees.
Job Requirements
- Has a Bachelor degree in Information Technology.
- Excellent problem-solving skills and troubleshooting
- Ability to adapt to new technologies and techniques
- Ability to multitask
- Prepares and presents technical information reports.
- Excellent knowledge of operating systems
- Knowledge of networks designing, implementation, and performance tuning (Preferred)
- Very good knowledge of Microsoft products.
- Excellent knowledge of software maintenance and testing
- Preferably lives in Maadi.
