IT Service Desk Engineer
Mohandessin, Giza
IT Service Desk Engineer
Mohandessin, Gizaposted 19 minutes ago1 open position
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Job Description
- Manage user accounts lifecycle (onboarding, access, offboarding).
- Fulfill IT service requests (software installations, access).
- Troubleshoot and resolve hardware, software, and network issues.
- Respond to and mitigate security incidents.
- Maintain domain tasks (AD, GPO, DNS, DHCP).
- Update documentation & knowledge base.
- Monitor performance, ensure SLA compliance, and escalate when needed.
- Provide training and guidance to users/junior staff.
Job Requirements
- Bachelor’s in Computer Science or Engineering.
- 2–4 years of IT service desk / technical support experience.
- ITIL certification (must); CCNA/MCSA are advantages.
- Strong troubleshooting skills (Windows 10/11, macOS, Linux).
- Experience with Exchange (online, on-prem, hybrid).
- Knowledge of LAN/WAN/WLAN, switches, routers, and firewalls.
- Familiarity with ITSM tools (ManageEngine, ServiceNow).
- Strong documentation, communication, and customer service skills.
