IT Service Desk Specialist
New Cairo, Cairo
IT Service Desk Specialist
New Cairo, CairoPosted 2 minutes ago14Applicants for1 open position
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Job Details
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Job Description
- Provide first-level contact and convey resolutions to users’ issues.
- Apply Best Practices and align the service catalogs.
- Properly escalate unresolved queries to the next level of support.
- Track, dispatch, and redirect problems to correct resources/Support Group.
- Follow up with impacted users, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Follow the recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Resolve incidents and Service Requests assigned within SLA.
- Maintain the Service Desk Platform.
Job Requirements
- Proven working experience in providing Help Desk support.
- Working knowledge of help desk for software, hardware, networking, Active Directory, Exchange and remote control.
- Strong Client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Ability to work under pressure and cover rotation shifts “24/7”.
- Customer service orientation.
- ITIL and IT Service Management knowledge.
- BS degree in Information Technology, Computer Science or equivalent.
- Proficiency in English and understanding Client local culture, language etc.
