Associate, IT Support

Location:             Pyramids Heights/ Heliopolis

Reports to:          Manager, IT Support

Purpose:   Responsible for maintaining a smooth operation of all IT related devices & systems in the university by providing all initial technical support to Faculty, Students & Staff and troubleshooting technical issues through designated personnel.

Principal Accountabilities:

• Technically prepares, and installs all newly acquired computers, Printers/photocopiers, internet routers and servers.
• Keeps track and handles the inventory of all IT related hardware in addition to reporting it on regular basis or as required.
• Ensures maintenance of all IT related systems in terms of software and hardware.
• Responds to all employees software and hardware inquiries resolving related problems.
• Checks on servers, internet routers and access points on daily basis to ensure proper operation.
• Acts as the contacts person and as a liaison between Faculty, Students & Staff and the designated personnel for technical issues, regarding networks, enterprise applications or other systems.
• Attends to any additional tasks requested by Direct Supervisor.